Episode 91 - Mastering the Art of Listening: Preventing Errors in High-Pressure Environments

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In this episode, Matt and Karl discuss the critical importance of effective listening skills in high-pressure professional environments, particularly for pilots and other high-liability professionals. They explore how breakdowns in listening can contribute to errors and near-misses, examining different types of listening and the cognitive biases that can impair our ability to listen effectively. 

They delve into real-world examples from aviation and other fields, highlighting how confirmation bias, stereotyping, and other mental shortcuts can lead to misunderstandings and potentially dangerous situations. Matt offers practical strategies for improving listening skills, including active listening exercises, reflection techniques, and managing distractions. Enjoy!

 

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